- Field
- Field service
- Location
- Addison, IL
- Work model
- Onsite
- Level
- Mid
- Pay
- On request, ask us
About the role
When you're at a customer site, you're the technical expert and the face of the company. When you're back at the facility, you're working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that's ready to grow. You'll leave a real mark on how this business delivers service.
What you would own
- Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom-built testing and industrial equipment Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems.
- Provide hands-on training to customer personnel covering proper operation, maintenance, and safety procedures.
- Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs.
- Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs Relay field observations and customer feedback to internal teams to support product and service improvements.
Everything above is the hiring company’s own words, with the company name taken out. The name, the team, and the interview steps come with the first conversation.