- Field
- Field service
- Location
- Rochester, NY
- Work model
- Onsite
- Level
- Mid
- Pay
- On request, ask us
About the role
Candidates should expect to travel up to 60% of the time to customer sites nationwide.
What you would own
- Coordinate and support on-site equipment assemblies and installations Commission primary and secondary MV cubicles, including configuration and testing of protection and control systems.
- Perform FAT and SAT testing on protection and control equipment Configure and troubleshoot communications equipment.
- Provide on-site customer training on equipment operation and maintenance.
- Perform preventive maintenance and corrective repairs on medium-voltage switchgear, protection, and control systems Diagnose and resolve non-conformities and technical issues in the field.
- Serve as the direct point of contact between customers and engineering/factory teams.
- Deliver remote and on-site technical support as needed.
- Document repair conclusions and communicate findings to internal teams to improve product performance.
- Handle unexpected technical challenges with professionalism and urgency.
- Travel up to 60% nationwide, including frequent air travel and hotel stays.
What they are looking for
- 3+ years of Field Service experience working with medium-voltage (MV) or high-voltage (HV) electrical equipment.
- Strong electro-mechanical knowledge and hands-on troubleshooting ability Vocational training or technical degree in electrical, electro-mechanical, or related field preferred.
- Ability to read and interpret electrical schematics and wiring diagrams.
- Experience commissioning and testing protection and control systems.
- Strong communication and customer-facing skills.
- Ability to work independently in the field and solve problems efficiently.
- Willing and able to travel up to 60%, including frequent air travel and overnight stays Flexible, team-oriented mindset with a strong commitment to safety.
What they offer
- Medical, health, and dental coverage 401K with company match.
- Ongoing training and development.
Everything above is the hiring company’s own words, with the company name taken out. The name, the team, and the interview steps come with the first conversation.