- Field
- IT infrastructure and support
- Location
- San Francisco, CA
- Work model
- Hybrid
- Level
- Mid
- Pay
- $75k to $100k
About the role
Set up and support new employee workstation. Maintain accurate documentation of incidents, assets, and resolutions.
What they are looking for
- Associate degree in Information Technology or an equivalent combination of education and experience.
- 5 years of desktop support experience.
- Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
- ServiceNow or similar platform BeyondTrust or comparable remote support solutions Microsoft SCCM, Microsoft Intune, or other endpoint management tools.
- Adobe Acrobat and Nuance PDF Microsoft Edge, Google Chrome, and Mozilla Firefox iOS and Android mobile devices VPN connectivity and IP telephony Wireless networking across Windows, macOS, and mobile platforms Desktop computers, laptops, docking stations, printers, and related peripherals.
Everything above is the hiring company’s own words, with the company name taken out. The name, the team, and the interview steps come with the first conversation.