- Field
- Field service
- Location
- Dallas, TX
- Work model
- Onsite
- Level
- Mid
- Pay
- $55k to $75k
What you would own
- You will take the lead on complex troubleshooting, guide and mentor engineers, and strengthen partner relationships by helping customers achieve stable, high-performance fabrication environments.
- Your expertise will make a direct impact on tool reliability, customer satisfaction, and the next generation of manufacturing technology.
- What You Will Be Working On Senior Engineer I, Field Service Install, maintain, and repair semiconductor equipment with minimal supervision.
- Lead troubleshooting of complex tool or process issues using structured diagnostic methods.
- Perform root-cause analysis and recommend targeted, data-driven corrective actions.
- Review tool-performance data to identify trends, risks, or improvement opportunities.
- Provide technical guidance and on-the-job coaching to less-experienced engineers.
- Document service activities and support updates to procedures and best practices.
- Communicate solutions, progress, and expectations clearly with customer engineers.
- Participate in escalations alongside cross-functional internal engineering teams.
- Senior Engineer II, Field Service Serve as the senior technical lead for equipment installation, performance optimization, and recovery.
- Diagnose and resolve highly complex, multi-factor tool and process issues with limited guidance.
- Lead advanced root-cause analysis and drive long-term corrective-action plans that influence global engineering improvements.
- Own the customer-technical relationship: build trust, anticipate operational needs, and act as the senior technical representative onsite.
- Manage escalations end-to-end, aligning expectations, coordinating cross-functional teams, and communicating clear action plans.
- Guide, mentor, and develop engineers through hands-on instruction, structured training, and knowledge-sharing.
- Champion best practices and contribute to procedure development, improvements, and field-wide learning.
- Provide detailed field insights to R&D, product, and design teams, including support for beta tools or early-option deployments.
What they are looking for
- At least 75% domestic and international travel required (Note: initial overview lists 10 to 25%, but operational requirements dictate 75%+).
Everything above is the hiring company’s own words, with the company name taken out. The name, the team, and the interview steps come with the first conversation.