- Field
- Sales and account management
- Location
- Plymouth, MI
- Work model
- Onsite
- Level
- Manager
- Pay
- $70k to $75k
About the role
The Account Manager is responsible for managing key customer relationships, ensuring service excellence, and identifying opportunities for growth and operational improvement.
What you would own
- Customer Relationship Management Build and maintain strong customer relationships to ensure satisfaction and retention.
- Act as the primary liaison between customers and third-party broker networks for effective communication and issue resolution.
- Cross-Functional Collaboration Work with national customers, vendors, and internal teams to design and execute solutions for complex requirements.
- Collaborate with claims management personnel to resolve issues efficiently.
- Quality and Performance Management Investigate quality issues and discrepancies, suggesting corrective actions and working with stakeholders to resolve them.
- Review customer KPI reports and address areas of concern.
- Pricing and Bids Enter RFQ opportunities in Salesforce and manage the bid process.
- Coordinate with the Pricing team for spot buys and special move requests.
- Follow up on bid status and ensure all opportunities are logged accurately.
- Lead the preparation and delivery of Quarterly Business Reviews (QBRs), including gathering performance data, identifying trends, and creating presentations to highlight value delivered and opportunities for improvement.
- Inventory Management Conduct daily reviews of on-hold inventory, dwell times, and ground counts.
- Communicate with terminals and operations teams to ensure SLA compliance and inventory accuracy.
- Customer Meetings Lead and schedule regular meetings with customers, preparing agendas and action plans.
- Work with operations and regional managers to address delays and provide solutions.
- Document and communicate meeting outcomes, logging notes in Salesforce and escalating issues as necessary.
- Proactively communicate urgent issues, provide weekly updates on account status.
- Proactively communicate with customers, acknowledging inquiries and ensuring timely follow-ups.
What they are looking for
- Passion for exceptional service and long-term relationship building.
- Effective oral and written communication with diverse stakeholders.
- Highly organized and detail-oriented, capable of managing multiple tasks.
- Strong problem-solving skills, with the ability to evaluate alternatives and make decisions.
- Proficient in Microsoft Office (Excel) and routing or dispatching systems.
- College degree or five years of customer service experience, preferably in transportation, logistics, or carrier management.
- Experience in the remarketed automotive industry is a plus.
Everything above is the hiring company’s own words, with the company name taken out. The name, the team, and the interview steps come with the first conversation.