- Field
- Sales and account management
- Location
- Baytown, TX
- Work model
- Onsite
- Level
- Mid
- Pay
- $83k to $104k
What you would own
- Serve as the primary point of contact for customers by responding to inquiries, greeting walk-ins, and identifying equipment or forklift concerns.
- Build and maintain strong customer relationships through consistent, proactive communication.
- Identify opportunities to grow existing accounts and generate new business across parts, service, and rental solutions.
- Conduct regular follow-ups regarding service needs, maintenance programs, and rental opportunities.
- Promote preventative maintenance plans, warranty options, and value-added service solutions.
- Partner with service technicians to assess equipment issues and repair requirements.
- Assist with basic equipment evaluations through visual inspections or operational checks.
- Prepare accurate repair estimates, timelines, and service recommendations.
- Coordinate with the parts department to ensure timely availability of required components.
- Monitor repair progress and communicate updates, delays, or changes to customers.
- Create, update, and manage service work orders with accurate documentation Record customer approvals, declined repairs, and service recommendations.
- Review invoices and billing details for accuracy and completeness.
- Recommend additional service solutions, maintenance plans, and rental options.
- Identify upsell opportunities for parts, rentals, and service offerings while maintaining a customer-first approach.
- Support office and field service operations as needed.
- Perform additional duties as assigned by management Qualifications High school diploma or equivalent required 1, 2 years of customer service, sales, or service coordination experience preferred Heavy equipment or industrial equipment experience is a plus.
Everything above is the hiring company’s own words, with the company name taken out. The name, the team, and the interview steps come with the first conversation.