- Field
- IT infrastructure and support
- Location
- New York, NY
- Work model
- Hybrid
- Level
- Senior
- Pay
- $160k to $180k
About the role
You will drive the reliability, security, and performance of our end-user computing platforms while accelerating our cloud migration strategy.
What you would own
- Lead Design & Optimization: Partner with IT leadership to design, scale, and optimize resilient and secure virtual desktop environments.
- Execute the strategy to migrate on-premises Citrix Virtual Apps and Desktops (CVAD) to AVD and Citrix DaaS with minimal business disruption.
- Modernize End-User Computing: Evaluate, deploy, and refine profile management and application-delivery solutions (FSLogix, Citrix UPM).
- Cross-Functional Collaboration: Align with Infrastructure, Security, and Network teams to deliver cohesive enterprise IT solutions.
- Actively manage, prioritize, and resolve Tier-3 operational tickets, incidents, and complex escalations within SLAs.
- Diagnose deep technical faults across virtual desktops, profiles, networking, and authentication.
- Off-Hours Maintenance: Participate in system upgrades, disaster recovery drills, and scheduled maintenance outside standard hours.
- Build and maintain PowerShell scripts to automate deployment, monitoring, and reporting tasks.
- Create crisp architectural diagrams, implementation guidelines, standards, and standard operating procedures (SOPs).
- Mentorship & Knowledge Transfer: Train internal engineering and service desk support teams to ensure a smooth handoff of new systems.
What they are looking for
- Bachelor's degree in Computer Science, IT, Engineering, or equivalent professional experience.
- 7+ years architecting, managing, and supporting large-scale enterprise VDI environments.
- Proven ability to step into complex environments and become productive immediately, ideally backed by contract or consulting experience.
- Strong architecture and troubleshooting skills with CVAD (on-premises), Citrix DaaS, StoreFront, Delivery Controllers, MCS, PVS, and Citrix Gateway/ADC.
- Azure Virtual Desktop (AVD): Deep knowledge of AVD host pools, workspaces, scaling, image management, and hybrid cloud delivery.
- Profile & Identity Management: Mastery of FSLogix, Citrix UPM, Ivanti Workspace Control (AppSense), Active Directory, and Group Policy.
- Security & Systems: Experience with Ivanti Application Control, Windows Defender Application Control, Windows OS (Server/Desktop), and Hyper-V (or AWS/VMware alternatives).
- Automation & Tools: Advanced scripting skills in PowerShell; familiarity with Nerdio Manager for Enterprise is preferred.
- Ability to balance strategic, long-term engineering milestones with fast-paced, daily ticket queues.
- Exceptional skills in technical documentation, translating complex concepts for stakeholder updates, and technical training.
- Azure Virtual Desktop Specialty.
- Citrix Certified Professional or Expert - Virtualization (CCP-V / CCE-V).
Everything above is the hiring company’s own words, with the company name taken out. The name, the team, and the interview steps come with the first conversation.