- Field
- IT infrastructure and support
- Location
- Dallas, TX
- Work model
- Onsite
- Level
- Mid
- Pay
- $58k to $62k
What you would own
- Accurately process and record call transactions using a computer and designated tracking software.
- Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather user's information and determine the issue by evaluating and analyzing the symptoms.
- Diagnose and resolve technical hardware and software issues.
- Research required information using available resources.
- Follow up and make scheduled call backs to users where necessary.
- Stay current with system information, changes and updates.
- Perform after-hours on-call service on a rotating schedule with others in the team.
What they are looking for
- Previous law firm IT support experience highly preferred.
- Knowledge of Microsoft Office and general legal applications.
- Ability to speak and write clearly and accurately.
- Willingness to cooperate with others and work within a team.
- Ability to be on-call, including weekends and holidays as needed.
- Some hardware setup and troubleshooting skills preferred.
Everything above is the hiring company’s own words, with the company name taken out. The name, the team, and the interview steps come with the first conversation.